Job Details

Work Location Options:

• HYBRID - Seattle, WA - PREFERRED
• 100% REMOTE

Job Description:

• We are seeking a highly experienced Genesys Cloud Developer with 5 to 8 years of experience to join our team.
• As a Genesys Developer you will be responsible for designing and architecting Genesys Cloud solutions based on business requirements and technical considerations.
• You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications.
• Additionally you will provide technical guidance and support troubleshoot complex technical issues and stay up to date with the latest Genesys Cloud features and capabilities

TOP SKILLS:

• Genesys call flow
• Genesys AI Features / LLM exposure
• Integration & ecosystem

Skills:

• Cloud CX3
• Genesys Architect experience
• Call Flow build experience
• Data Tables and Call routing in Genesys Experience
• WFM experience in Genesys nice to have
• Genesys Developer Data actions experience best practices
• Genesys IVR development experience
• DTMF
• Genesys dialog engine bots
• Genesys Participant data familiarization
• Data Actions development experience
• Familiar with Genesys APIs and data
• Familiar with Genesys support cases and escalations
• Contact Center for health care domain knowledge nice to have
• Understanding of natural language IVR implementations nice to have
• Genesys Chat experience Build support

Required Skills : Other

Basic Qualification :

Additional Skills :

This is a high PRIORITY requisition. This is a PROACTIVE requisition

Background Check : No

Drug Screen : No